Refund & Cancellation Policy

1. General Principles

• munaseb is a marketplace platform that connects users with independent service providers and vendors.
• Cancellations and refunds are primarily governed by each vendor’s individual policy.
• munaseb facilitates the communication and processing of cancellations and refunds but does not directly control vendor decisions.

2. Cancellation by Users

• Users may cancel bookings in accordance with the vendor’s cancellation policy (which will be shown or communicated prior to booking).
• Depending on the vendor’s rules, cancellation may result in:

• Full refund if canceled within the permitted time window.
• Partial refund if canceled closer to the event date.
• No refund if canceled after the cutoff time.

3. Cancellation by Vendors

• If a vendor cancels a booking:

• The user will be eligible for a full refund of the booking amount.
• munaseb will facilitate finding an alternative vendor where possible.

4. Refund Eligibility

Refunds may be granted in the following cases:

• Vendor cancellation before the event.
• Service not delivered — if the vendor fails to provide the booked service.
• Misrepresentation — if the service delivered is materially different from the description.

Refunds will not be granted in cases such as:

• Change of mind or personal circumstances.
• Services delivered substantially as described.
• Failure by the user to provide required details or cooperation.

5. munaseb Service Fees

• munaseb’s service or processing fees are non-refundable, except where required by law.

6. Refund Process

• Refund requests must be submitted within 3 days of the event date via email: support@munaseb.com.
• munaseb will review the request and coordinate with the vendor.
• Approved refunds will be issued to the original payment method within 10–14 business days, subject to your bank/payment provider.

7. Chargebacks

• Initiating a chargeback through your payment provider without first contacting munaseb may result in account suspension.
• We encourage users to resolve refund requests through munaseb’s support team first.

8. Policy Updates

We may update this Policy from time to time. Updated versions will be posted with a revised “Last Updated” date.

9. Contact Us

For questions about this Refund & Cancellation Policy, please contact us at: