Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide

• Account details (name, email address, phone number, password).
• Profile details (gender, date of birth, preferences).
• Event information (type of event, date, budget, guest list size).
• Payment details (billing information, limited payment card details processed via secure third parties).
• Communications with us (support requests, feedback, survey responses).

b. Information Collected Automatically

• Device information (IP address, browser type, operating system).
• Usage data (pages viewed, time spent, actions taken on the Platform).
• Location data (with your consent).

c. Vendor/Service Provider Information

• Business name, license details, contact information.
• Service offerings, pricing, availability, and performance history.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Platform.
• Match users with suitable service providers.
• Process transactions and send confirmations.
• Communicate with you about your account, services, or promotions.
• Ensure trust, safety, and fraud prevention.
• Comply with legal obligations.

3. How We Share Your Information

We may share your information with:

• Vendors/Service Providers: to fulfill bookings and deliver services.
• Payment Processors: to securely process payments.
• Business Partners: with your consent, for promotions or joint offerings.
• Legal Authorities: where required by law, regulation, or to protect rights and safety.

We never sell your personal information.

4. Data Retention

We retain your personal information as long as necessary to:

• Provide services and complete transactions.
• Meet legal, accounting, and compliance obligations.
• Resolve disputes and enforce agreements.

5. Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Withdraw consent at any time (where applicable).
• Request a copy of your data in a portable format.

Requests can be made via support@munaseb.com.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Improve site functionality.
• Analyze usage patterns.
• Deliver personalized experiences and marketing.

You can manage cookies through your browser settings.

8. Third-Party Links

Our Platform may link to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

9. Children’s Privacy

Our Platform is not intended for children under 18. We do not knowingly collect information from minors.

10. International Transfers

Your data may be processed outside your country of residence. We take steps to ensure adequate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Last Updated” date. Material changes will be communicated via email or in-app notice.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at: